Refund policy

At Intent, we want your shopping experience to feel clear, fair, and protected. You can raise a return or exchange request within 7 days of delivery through your customer account.

Every request is reviewed by our team before approval. This helps us support genuine customers while protecting the brand from used-product returns, false damage claims, and courier-related disputes.

Quick Summary

  • Return/Exchange window: Within 7 days of delivery for eligible online orders.
  • Condition required: Product must be unused, unworn, unwashed, and returned with tags and original packaging.
  • Refund timeline: Approved refunds are processed to the original payment method within 7–10 working days.

Start A Return Or Exchange Request

To raise a request, sign in with the same email or mobile number used for your order and open your order page.

Start a return or exchange request

What Is Eligible For Refund?

Refunds are available only if the product received is damaged, defective, wrong, or missing, and the claim is supported with a clear unboxing video.

The unboxing video should show:

  • The sealed package before opening
  • The package being opened
  • The complete product received
  • The damage, defect, wrong item, or missing item issue clearly

Once your return request is approved, the product must be sent back to us. After we receive and inspect the return package, approved refunds will be processed to the original payment method within 7–10 working days.

Exchanges For Size, Fit, Or Preference

For size issues, fit concerns, color preference, or style preference, we offer an exchange instead of a refund.

Exchanges are subject to product availability and approval. The product must be unused, unworn, unwashed, and returned with all tags and original packaging intact.

Return And Exchange Shipping Fee

A flat shipment handling fee of ₹99 applies to approved return or exchange shipments.

Product Condition Required

To be eligible for return or exchange approval, the product must be:

  • Unused
  • Unworn
  • Unwashed
  • Free from stains, perfume, sweat, damage, or alteration
  • Returned with all tags and original packaging intact

Not Eligible For Return Or Exchange

  • Products that have been worn, washed, used, stained, damaged, or altered
  • Products without original tags
  • Products without original packaging
  • Requests raised after 7 days of delivery
  • Damage or defect claims without unboxing video proof
  • Products purchased from physical stores, pop-ups, exhibitions, or offline channels

How The Process Works

  1. Sign in to your customer account and submit a return request from your order page.
  2. Select the item and reason for your request.
  3. Add a short note explaining whether you need a refund for damage/defect or an exchange for size/fit.
  4. For damaged, defective, wrong, or missing item claims, email your unboxing video to team@intentwear.in with your Order ID.
  5. Our team will review the request and confirm approval, rejection, or exchange options.
  6. After the product is received and inspected, approved refunds will be processed within 7–10 working days.

For help, email us at team@intentwear.in.